- Fluffies boutique online returns portal can only be used to return items purchased online at www.fluffiesboutique.com
- All returns will be refunded via store credit in the form of an E-Gift Card code.
- You will be responsible for covering the shipping costs to return your item(s).
- Items must be sent back within 7 days of the delivery date.
- Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
- Final items Sale and cannot be returned for store credit.
- Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
- Fluffies boutique is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Damaged or incorrect items must be reported within 7 days of delivery.
- we are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- Because we can’t ensure the style/size required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.
- We’re sorry, but we are unable to offer free returns , for returns must be made at your own cost.
WHAT DO I DO IF MY PRODUCT IS FAULTY?
We are Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process and refund your return ASAP, but on occasions it may take up to 28 days South Africa (21 Days International) for your return to be processed .
DO YOU REFUND THE DELIVERY CHARGE
Unfortunately we do not refund delivery charges on any orders.
- If you are not 100% satisfied with your purchase, you can return the product for an exchange of the product for another one, be it similar or not.
