Terms And Conditions

By using Fluffies boutique you accept these terms and conditions together with our Privacy policy , regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.


www.fluffiesboutique is is site that is operated by Fluffies boutique , our enterprise number 2016470043 with enterprise name TMV FLUFFIES BOUTIQUE.

We are registered in South Africa under enterprise number 2016470043


our email address is support@fluffiesboutique.com


Service Offered


  1. We ship worldwide however some restrictions are placed on the extent to which We accept orders from specific countries.


Contract formed


  • 2. After placing an order, you will receive an e-mail from us acknowledging that We have received your order, please check your junk emails if you do not see this email in your inbox .
  • 3. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an update .
  • 4. The contract between us (“Contract”) will only be formed when We send you the Dispatch Confirmation.
  • 5. We will not process your order until payment has been received in full in accordance with the provisions of clause


  • 6. If your order has already been processed you will be unable to amend your order, as mentioned in return policy “we are unable to make changes to orders once they have been placed in our system.




  • 7. If you order Products from our site for delivery outside of South Africa they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
  • 8. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


Written Communications


  1. Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our social media platforms For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


Events Outside Our Control


  • 10. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
  • A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    • Strikes, lock-outs or other industrial action.
    • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
    • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • Impossibility of the use of public or private telecommunications networks.
    • The acts, decrees, legislation, regulations or restrictions of any government.
    • Pandemic outbreaks that will affect shipping
    • Courier companies not shipping and holding onto stock till they are eligible back to work .


Our Right To Vary These Terms And Conditions


  • 11. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which We may decide.
  • You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).



Discount Code Terms And Conditions



  1. Official Fluffies Boutique Discount Codes entitle you to an extra percentage (specific to the Discount Code in question) off your next online order from www.fluffiesboutique.com claim your discount, when in the checkout section of your account there is an option to “Apply Coupon”, which allows you to enter the promotional code in order to apply it to the order.
  2. Discount Codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, remain our property and are not transferable. There is no cash alternative. Discount codes exclude sale, beauty, premium and delivery charges. Discount Codes and related offers are not open to employees of Fluffies Boutique and we reserve the right to withdraw them and refuse or restrict any order at any time.


  1. By purchasing any items by us you agree that we may use your pictures on our social media platform and website .


  1. Any item bought/manufactured by us can be posted without your consent .


  1. You may directly upload User Content or post User Content to your social media accounts. By uploading User Content and posting User Content that you have tagged with Brand hashtags to social media platforms, you grant to the Brand to use your images at any given time .